Question 1

Q. What kind of facility is Muscle Gate Hotel Gym Boutique?

Accepted Answer

As a gym that makes choosing a hotel a reason to stay, this is a full-fledged boutique gym attached to a hotel. You can comfortably use the high-quality training space equipped with the latest machines 24 hours a day.

Question 2

Q. Can I use the gym even if I'm not staying at the hotel?

Accepted Answer

Yes, we welcome those who wish to use the gym only (monthly members and visitors). Please feel free to use our facilities as your regular training facility, whether you live nearby or are just visiting the area.

Question 3

Q. Are there showers or changing rooms?

Accepted Answer

There are no showers or changing rooms on the premises. We recommend that you come already dressed in appropriate athletic wear or change into your workout clothes before using the facilities.

Question 4

Q. Can the membership application process be completed entirely online?

Accepted Answer

Yes, the entire process, from registration to payment, can be completed online (via smartphone or PC). There's no need to fill out complicated paperwork at a store, and you can start using the service immediately after completing the procedures. [Apply here]

Question 5

Q. Can I use it for free if I stay at the hotel?

Accepted Answer

Guests staying at Cross Hotel Osaka who have booked a package that includes access to MUSCLE GATE HOTEL GYM BOUTIQUE can use the facilities free of charge during their stay. Guests staying on other packages can use the facilities as visitors for one day only.

Question 6

Q. Is the security at unmanned gyms safe?

Accepted Answer

While we have security cameras installed throughout the building and a dedicated access control system to ensure security, please be responsible for managing your own belongings and valuables.

Question 7

Q. Can I try it out?

Accepted Answer

While we don't offer a free trial, you can experience our services as a visitor. This is recommended for those who want to get a feel for the atmosphere first, or for one-off use during business trips or vacations.Click here to apply for visitor use.

Question 8

Q. Is it possible to register or apply for membership at the store?

Accepted Answer

As a general rule, all membership applications are processed online.

Question 9

Q. Do I need special indoor shoes for the training gym?

Accepted Answer

You can use the facility in your outdoor shoes (※limited to sneakers and athletic shoes suitable for exercise). Please refrain from using the facility in heels, sandals, leather shoes, etc.

Question 10

Q. Is there a parking lot or bicycle parking area?

Accepted Answer

For information regarding the availability and conditions of parking and bicycle parking facilities, please refer to the official information provided by Cross Hotel Osaka.

Question 11

Q. How can I pay the membership fee?

Accepted Answer

We accept various credit cards. *Only online payment is accepted.

Question 12

Q. What should I do if I want to cancel my membership?

Accepted Answer

You can cancel your membership through your My Page (website). The cancellation process will be completed by completing the procedure through your My Page before the cancellation deadline.

User Guide

Membership registration, payment, and entry can all be completed at your fingertips.

From membership registration to payment and daily access, all procedures can be completed at your fingertips. For questions or consultations,
Our concierge will answer your questions carefully via LINE.

From membership registration and payment to daily entry.
Complete all procedures at your fingertips. For questions or consultations,
Our concierge will answer your questions carefully via LINE.

Q&A

Q. What kind of facility is Muscle Gate Hotel Gym Boutique?

Q. Can I use the gym even if I'm not staying at the hotel?

Q. Are there showers or changing rooms?

Q. Can the membership application process be completed entirely online?

Q. Can I use it for free if I stay at the hotel?

Q. Is the security at unmanned gyms safe?

Q. Can I try it out?

Q. Is it possible to register or apply for membership at the store?

Q. Do I need special indoor shoes for the training gym?

Q. Is there a parking lot or bicycle parking area?

Q. How can I pay the membership fee?

Q. What should I do if I want to cancel my membership?

User Guide

Membership registration, payment, and entry can all be completed at your fingertips.

From membership registration to payment and daily access, all procedures can be completed at your fingertips. For questions or consultations, Our concierge will answer your questions carefully via LINE.

From membership registration and payment to daily entry. Complete all procedures at your fingertips. For questions or consultations, Our concierge will answer your questions carefully via LINE.

Q&A

Q. What kind of facility is Muscle Gate Hotel Gym Boutique?

Q. Can I use the gym even if I'm not staying at the hotel?

Q. Are there showers or changing rooms?

Q. Can the membership application process be completed entirely online?

Q. Can I use it for free if I stay at the hotel?

Q. Is the security at unmanned gyms safe?

Q. Can I try it out?

Q. Is it possible to register or apply for membership at the store?

Q. Do I need special indoor shoes for the training gym?

Q. Is there a parking lot or bicycle parking area?

Q. How can I pay the membership fee?

Q. What should I do if I want to cancel my membership?

From membership registration to payment and daily access, all procedures can be completed at your fingertips. For questions or consultations,
Our concierge will answer your questions carefully via LINE.

From membership registration and payment to daily entry.
Complete all procedures at your fingertips. For questions or consultations,
Our concierge will answer your questions carefully via LINE.